Why Toronto Plumbers Lose $2,000+ Per Month to Missed Calls

If you are a plumber in Toronto, Scarborough, Etobicoke, or anywhere in the GTA, here is a number that should keep you up at night: the average service plumber misses 8 to 12 calls per week. At an average job value of $450 to $600, that is easily $2,000 or more in lost revenue every single month.

Why does this happen?

You are not ignoring customers on purpose. You are under a sink in a basement in Mississauga. You are driving to a call in Brampton. You are elbow-deep in a drain in Oakville. The phone rings, you cannot answer, and by the time you call back 20 minutes later, the homeowner has already booked with someone else.

“I used to lose 2-3 calls every single day. I figured they’d call back. They never did.”
— Independent plumber, Durham Region

The speed-to-lead reality in the GTA

Research consistently shows that the first business to respond wins the job 78% of the time. In competitive markets like Toronto, Vaughan, Richmond Hill, and Markham, homeowners typically call 2 to 3 plumbers at once. The one who texts back in under 30 seconds gets the conversation started and earns the trust.

What an automatic text-back looks like

When you miss a call, AutoTextBack sends a professional SMS to the caller within seconds:

“Hey! Sorry I missed your call. I’m on a job right now. What’s the issue and your address? I’ll get back to you ASAP.”

The customer replies with their problem. That reply is forwarded to your phone as a hot lead. You call them back first, and you win the job.

The math for GTA plumbers

• Missed calls per month: 35 to 50
• Recovered with text-back: 25% to 40%
• Average job value: $500
• Monthly recovered revenue: $4,375 to $10,000
• Cost of AutoTextBack: $49/month

Even at the low end, that is a 90x return on investment.

Serving plumbers across Ontario

AutoTextBack is built specifically for tradespeople in Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Whitby, Oshawa, Hamilton, Burlington, Oakville, Barrie, Ottawa, Kitchener-Waterloo, London, and across Ontario and Canada. Carrier-level spam protection covers Bell, Rogers, Telus, and all major Canadian carriers.